This is last resort if you had tried software and Connection Troubleshooting - Do not try unless advised to by our TechSupport - Thank you
Can first check this article for No AC Control -
Black Green Wire - Tap to White Wire
Green Wire - Tap to Orange Wire
Can use These Wire Splicing Tools - https://www.amazon.com/TICONN-Connectors-Self-Stripping-Electrical-Disconnect/dp/B07MLPBPW5/ref=sr_1_13?dchild=1&keywords=wire+splicing+tools&qid=1586285777&sr=8-13
